After 5 years of creating loyalty programs for small businesses, we’ve developed a digital loyalty punch card that runs within the Facebook Messenger app
Impress customers with your custom digital loyalty punch card inside Messenger! A digital loyalty punch card in chat format with emoji, GIFs and more importantly, automated marketing based on activity over time.
How does it work for your customers?
Easiest onboarding process imaginable… since Messenger has 1.2 billion users as of April 2017, most of your customers don’t need to download yet another new app or sign up for yet another new account to simply earn loyalty rewards at your business! Loyal customers will open the Messenger app, find your Page, then tap the Get Started button… which puts their name at the top of your dashboard for staff to award them points or stamps. On subsequent visits your customers will simply reopen the chat and say “Hi”. Customers will always be able to see their current points and rewards on offer within the chat.
How does it work for staff?
Using a dashboard on a smartphone, tablet or any other screen, staff will simply ask for the customer’s name and select the number of stamps / points to award. If the customer has enough stamps / points to redeem a reward, the bot will prompt staff to ask the customer if they wish to redeem the reward; staff will then tap on a reward to redeem it or select “No”. That’s it.
How does it work for your business?
Before launching your customer loyalty program, you’ll choose between a points loyalty system (i.e. customer spends $25, earns 25 points) and a more traditional stamp card loyalty system, i.e. one coffee = one stamp. After making this choice, you’ll simply provide us with up to 3 rewards to offer; these can be changed later too at no extra cost. Rewards could be tailored to help retain customers and drive sales of particular items that they might not otherwise have tried or to increase spending during slow hours. You should be up and running within a day. We’ll also create a promo poster for you to have on display.
Automated push messages – the bigger picture
Send messages to customers in Messenger! Share news, specials and the latest loyalty rewards. These can also be automated, so if a customer hasn’t returned within 14 days (for example) they could receive a message to nudge them back in. The opportunity to really stand out with this new marketing channel is now – beat your competitors to it!
TRY OUR DIGITAL LOYALTY PUNCH CARD DEMO
(or visit this page for the loyalty points version)
To see the loyalty rewards bot in action, you’ll use two bots at the same time…
1 – Customer Bot
First try the Messenger demo HERE – tap the Get Started button (first visit) or say Hi (subsequent visits) to check-in as a customer
2 – Business Bot
After checking in on Messenger… CLICK ON THE BLUE CHAT CIRCLE in the bottom right of this page to open up the business / staff bot. Say Hi to start it up, then select your name, award yourself stamps and redeem rewards. If you need to restart it at any point just type End, then Hi again. ALTERNATIVELY, you can do this in the Telegram app – say Hi to username @StampLoyaltyBot. We’d actually recommend this method for your live bot, on a tablet.
For a limited time only, take advantage of a 14-day free trial, followed by a monthly price of $35 / £25 per location.
Get in touch using the contact form below to learn more about creating your digital loyalty punch card… or sign up here